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Scheduled System Upgrade

Par Fay

To enable us to upgrade and improve the software performance and speed, we will be transferring the Ezi system to a new server on Monday 22nd April.

During this process the Ezi returns portal will not be available for a period of approximately 30 to 60 minutes.

The planned time is

UK - 8pm
Central Europ...
19.04.24 03:48 AM - Comment(s)
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Returns Report Maintenance

Par Fay

Our 'Returns Report' feature is temporarily disabled for some maintenance. This should be completed by end of day.


If you need any further information in the meantime, please get in touch.
19.03.24 09:47 AM - Comment(s)
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New Returns Addresses

Par Fay

We are pleased to announce we now have returns addresses and partners in New Zealand and Belgium!


Update your returns address now on all sales channels, remembering if you use FBA to update your removal address too.

Returns Labels will be available to the new NZ and BE addresses shortly.

You can find t...
13.03.24 03:07 AM - Comment(s)
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New Sweden Address

Par Fay

Please update your returns address now on all sales channels, remembering if you use FBA to update your removal address too.
 
Returns Labels will be available to the new SE address shortly.

Please note: do not use this address for customers from Norway.
 
You can find the new address with...
25.01.24 08:22 AM - Comment(s)
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Label Portal Prices

Par Fay

Please be advised that many of our return labels prices have changed with effect from 1st February. Whilst we try to avoid price increases, these have been forced upon us by the providers. 

Label rates are available in your relevant currency below:
GBP (£)   |   USD ($)  ...
24.01.24 07:40 AM - Comment(s)
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Sweden Return Address

Par Fay

Some time ago we requested sellers to stop using the Sweden returns address.

Please note that any item arriving there from 1st January 2024 will not be transferred to Germany as the Swedish address is no longer in use for us.


Please ensure the address is removed from ALL your sales channels immediatel...
18.01.24 04:48 AM - Comment(s)
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Old Ezi Portal is being disabled

Par Fay

If you wish to download any data we recommend doing so now.

Don't worry - we will still have access to data ourselves for several months beyond this date and can assist if you need any information.

All our hubs have been processing on the new Ezi software since 1st August or earlier in some&...

10.11.23 10:05 AM - Comment(s)
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FBA Storage Fees

Par Fay

In March 2023, we changed our FBA service conditions and informed sellers of general changes to these which included the clarification of storage for certain stock we hold such as FBA removals.


Due to the change in Ezi Software, we have not invoiced or charged for storage of your FBA stock until Octo...

10.11.23 10:02 AM - Comment(s)
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Nouvelle adresse au Canada

Par Fay

Nous avons le plaisir d'annoncer la modernisation de notre adresse au Canada. Si notre partenaire canadien reste le même, nous modernisons l'entrepôt afin d'étendre et d'offrir la gamme complète des services Ezi et des opérations de traitement des commandes.

Veuillez mettre à jour votre adresse de retour dès maintenant sur tous les canaux de vente, rappel...
05.10.23 10:07 AM - Commentaire(s)
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Supplément pour les étiquettes de retour USPS en période de pointe

Par info

Veuillez noter que toutes les étiquettes de retour USPS utilisées entre le 1er novembre 2022 et le 31 janvier 2023 entraîneront une majoration pour période de pointe de 0,70 £ / 0,80 euros / 0,80 $ par étiquette, en plus des prix indiqués dans notre liste de prix des étiquettes.

Les transporteurs imposent cette charge en raison d'une augmentation du personnel et des entrepôts ...
28.09.22 10:32 AM - Commentaire(s)
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Suivant
Ezi Returns offer local return addresses in Australia, Belgium, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Poland, Portugal, Spain, Sweden, UAE, UK & USA; with more countries being added continuously. With over 18 years of retail and ecommerce selling on various channels and into various markets both in store and online,  we feel we fully understand the issues faced by both customers and retailers in handling returns quickly, efficiently and at a cost-effective price.

Copyrights © 2019 Ezi Returns. Tous les droits sont réservés.